Refund Policy

1. The short version

• Any credit purchase — a subscription payment or a top-up — is fully refundable within 14 days if the credits are unspent.
• Once credits are spent on generations, that spend is non-refundable — the computing cost is incurred the moment a generation runs.
• Cancelling a subscription stops future billing; you keep access and your remaining credits until the end of the period you paid for.
• If a generation fails, its credits are refunded to your balance automatically — you never pay for failures.

2. The legal detail

Credits are digital content supplied immediately. When you buy credits you agree that they are available to spend straight away; under the UK Consumer Contracts Regulations, your 14-day cancellation right then applies to credits you have not spent. Spending a credit is your consent to immediate supply of that generation, which is why spent credits fall outside the refund right. None of this affects your statutory rights if something we supplied is faulty.

3. How to request a refund

Email support@gendeck.io from your account email with your receipt (Paddle emails it to you at purchase). Refunds are processed by Paddle, our merchant of record, back to your original payment method — typically within 5–10 business days of approval.

4. How to cancel a subscription

Cancel any time from your account’s billing page or via the link in any Paddle receipt. Cancellation takes effect at the end of the current billing period: no further charges, and your remaining subscription credits stay usable until that period ends.